Senior Manager

Pakistan Tobacco Company Limited Serena Business Complex Khayaban-e-Suhrwardy PO Box 2549 Islamabad 44000, Pakistan
Islamabad Islamabad Islamabad Islamabad
negotiable Expires in 2 months


Job Position: Senior Manager


Location –

Islamabad, Pakistan

Employment type –


Job type –



Responsible for monitoring Service Level Agreements and ensuring that they meet the required levels.


Responsible for keep the infrastructure state, maintenance, replace, and retirement of the assets. The services under the responsibility of the Infrastructure Manager are typically the underpinning (or supporting) that make sure the delivery of customer-facing.

Analyses and reviews Infrastructure Performance

Maintains the regular review process with suppliers which covers:

– Review best actions from previous Reviews given

– IT Security compliant status

– Reviews Service Levels and goals (where necessary)

– Agree with applicable actions to maintain / improve user skills

Coordinates troubleshooting,trigger any actions required to maintain or improve Servicing
perform as co-ordination point for changes to infrastructure adjustments
Ensures that appropriate changes are determined for their impact on service levels
Accommodating Service Improvement Plans


Responsible for managing local infrastructure services and support teams across pillars
Manages any local datacentre activities & coordinates resources for DC related tasks
Acts as SPOC for data collection and analysis on BAT infrastructure items
Monitor performance on key infrastructure services
Ensures compliance, owns and tracks delivery of any required remediation activities
Supports landing of any global technical action
Runs / compete in the Regional CAB for Infrastructure / Apps adjustments

Skills, Knowledge and Experience:

Good communication skills: oral, written, presentation, facilitation
ITIL knowledge beyond theory
Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels
Ability to work under circumstances, handle stressful situations in a calm manner
Relationship management and conflict resolution skills
The ability to bring together and work with a team of people – business analysts, technical professionals, process owners – to articulate and remedy service level issues
A good understanding of the organization’s IT infrastructure, services provided
A good understanding of the organization’s business and how IT contributes to it
Innovative thinking with service quality, within limits of costs and business direction

Apply at:



Islamabad Islamabad Islamabad Islamabad